ABOUT THE COLLECTION
How often is the collection published?
How much does each issue cost?
Issue 1 comes at the special price of £1.99 (€3.99). Premium subscribers pay £2.99 (€4.99).
Issue 2 comes at the special price of £6.99 per issue (€9.99). Premium subscribers pay £7.99 (€10.99).
From issue 3 onwards, standard subscribers pay £9.99 per issue (€14.99) and premium subscribers pay £10.99 per issue (€15.99).
How many issues are there in the collection?
There are currently 80 issues planned in the collection.
How can I get copies if I live outside the UK or Republic of Ireland?
We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.
Are issues available digitally?
We’re sorry, but issues will not be available digitally.
SUBSCRIBING TO THE COLLECTION
How do I subscribe?
You can subscribe in one of 3 ways; online, by telephone on 0844 493 5416 and by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.
What are the subscription gifts, and when will I receive them?
If you subscribed from issues 1, 2, 3 or 4, you will receive your free gifts with your 1st, 3rd, 4th and 5th deliveries. If you subscribed from issue 5 onwards, please note that you are not entitled to free gifts.
Can I get the free subscription gifts without subscribing?
No, sorry, but if you’d like to subscribe you can do so via our subscribe page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3, or 4.
What payment methods are available?
Direct debit, visa, mastercard or via invoice if you take your subscription over the phone or using one of the subscription forms inserted in issues 1, 2 and 3 of the collection.
When will payments for my subscription be taken?
Payments are only taken once your order has been dispatched. Payments are taken every 4 weeks, and the date will depend upon when you take out your subscription.
How does the premium subscription work?
Please note that premium subscription is not available to those starting their subscription from issue 06 onwards. As a premium subscriber you get all of the benefits of a regular subscription (including the subscription gifts), plus you receive the exclusive six mounted art prints (278 x 355mm) newly commissioned from Transformers artists over the course of your subscription.
How can I get a premium subscription?
Unfortunately, we are no longer taking premium subscriptions.
When will I receive my premium subscription gifts?
If you chose a premium subscription with issues 1, 2, 3, 4 or 5, your premium subscription gifts will arrive with your delivery of issues 9 and 10 and every 7th deliveries after that.
When I start my premium subscription, what issue will I start paying the additional £1 from?
You will start paying the extra £1 (€1) from your starting issue. The free issue you’re entitled to as a subscriber will of course remain free. If you start your subscription at a later issue you just have to pay an additional £1 (€1) per issue for the issues you have missed. Please note that you can only upgrade your premium subscription until issue 5.
Have you received my subscription request - I have not had confirmation?
If you have subscribed online, you will receive a confirmation email within 24 hours of placing your order. Please check your spam folder as it may have been sent there. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your subscription number and details of your subscription. If you do not receive this email or letter, please contact our customer service team using one of the methods on the contact page, since there may have been a problem receiving your order, or an error with the email address or postal address used on your order form.
What should I do if I receive an invoice for an issue I have already paid for or returned?
If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our customer service team. Paying promptly will guarantee that you receive your issues at the right time and that we don’t send you reminders.
What are your delivery methods?
All our despatches are sent by Whistl. Some parcels that we send out which include gifts, magazine binders, or storage boxes may be too large to fit through letter boxes. If Whistl have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'we tried to deliver' card which should have your sorting office contact details on it.
REPLACEMENTS, RETURNS AND CANCELLATION
How do I cancel my subscription?
You can cancel at any time giving 28 days’ notice - please contact our customer service team using one of the methods on the contact page. If you contact the team by writing, please include your name and subscription reference.
I want to cancel the premium side of my subscription and continue to receive the issues at the regular price. Can I get a refund for the premium payments that I have already paid?
Please contact our customer service team if you want to cancel the premium side of your subscription.
If you have not yet received your first Transformers art print, you will be entitled to a refund.
If you have received your first Transformers art print and then decide to cancel before you receive the second Transformers art print, you will only receive a refund on the issues you have paid the extra £1 (€1) on since the first Transformers art print.
If you have received your second Transformers art print and then decide to cancel before you receive your third Transformers art print, you will only receive a refund on the issues you have paid the extra £1 (€1) on since the second Transformers art print. The same principle applies for all premium Transformers art prints.
If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?
No, premium items are only available if your subscription is still running.
How do I return an issue?
If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or by sending us the withdrawal form available here. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, where applicable, to the following address:
PO Box 77
Please include your subscription number with your parcel. A parcel kept more than 14 calendar days means acceptance and the invoice should be paid promptly.
How can I get back issues?
To order back copies, please contact our Customer Service Team by one of the methods stated in the contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.
I have not received all my issues or gifts, how can you help?
We are sorry to hear that. If you have recently subscribed please allow up to 28 days for the delivery of your first parcel. Our customer services team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line.
Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
I cannot find copies in the shops – what do I do?
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
What should I do if I receive a damaged issue?
We are sorry to hear that. We will replace any damaged issue free of charge. Just send back your damaged issue and contact our customer service team using one of the methods on the contact page.
MANAGING MY SUBSCRIPTION AND UPDATING MY DETAILS
Can I check my subscription status online?
Yes, you can now access your subscriber account online on www.hachettepartworks.com. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information:
- Check to see which issues and free gifts have been sent to you and when.
- Check what you have paid for and see if there is any outstanding amount.
- Add new subscriptions to your account.
- Keep track of your orders.
- Update your contact details.
What if I move house?
We will update your details accordingly. Please get in touch with our customer services team to let them know your new address.
What if my card is expired/my payment details changed? How can I update my details securely?
Please give us a call on 0333 300 1045 (UK) or 0333 300 1046 (ROI) and make sure that don’t share any of your payment/card information by email.
Can I change the payment date of my subscription?
Unfortunately we cannot change a payment date as credit card/debit card payers are all submitted at once.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at firstname.lastname@example.org.
I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.